Temenos Lifecycle Management Suite - Service Product Guide
Web Parts
| Administrator Guide > Desktop and Ribbon Bar > Dashboards Administration > Web Parts |
Dashboards are made up of different web parts in the Lifecycle Management Suite. This section provides a list of web parts that are available upon activation of the Lifecycle Management Suite.
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The ability for users to create and customize dashboards is at the discretion of the System Administrator. |
| Name of Web Part | Description | ||
| Charting | Displays a chart that was built within a view. Users are also able to run the view for which the chart was designed by clicking on the web part. The chart that displays is configured within the web part's properties. | ||
| Person Queue Exceptions |
Provides a listing of persons that are eligible for queue placement but are not in a collection queue.
The web part displays the Person Number, name, Number of Accounts, and Total DQ Amount. |
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| Promise Monitor | Provides a listing of users, by performance group, that shows counts of targets and actuals for both kept and broken promises. | ||
| Promise Value | Provides a listing of users, by performance group, that shows totals of targets and actuals for both kept and broken promises. | ||
| Queue Exceptions |
Provides a listing of accounts that are eligible for queue placement but are not in a collection queue.
The web part displays the Account Number, Primary Name on the account, Account Type, Days DQ, and DQ Amount. |
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| Queue Performance | Provides a listing of all collection queues along with total counts of Total Average Persons in a Queue, Total Average Accounts in a Queue, Total Average persons Worked in a Queue, Total Average Accounts Worked in a Queue, Total Average Remaining Persons to be Worked, and Total Average Remaining Accounts to be Worked. | ||
| Queue Value | Provides a listing of all collection queues along with total counts and balance of all accounts, persons, existing accounts, and new accounts in each queue. | ||
| Reporting Services | Loads a Reporting Services report into a dashboard web part. | ||
| System Integration |
When this view is ran, the URL set in the View properties opens. For example, if http://www.temenos.com/en-us/ is set in the properties, Temenos's homepage opens when the view is run.
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| User Performance | Provides a listing of users by performance group, showing targets and actuals for calls, contacts, and promises. See the Frequently Asked questions from the User Performance topic. | ||
| User Schedule |
Provides a listing of users, by performance group, showing details of the user's schedule in a given time frame.
The web part displays Login, Logout, Hours Worked, number of Breaks, Hours Break, and Session number. |
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| View | Using this web part, configured views can be assigned to open when this web part is ran. Views are assigned within the web part's properties. | ||
| Workflow Queue Detail |
Provides a listing of all tasks in a selected workflow queue. Tasks are assigned within the web part's properties to display.
The web part displays the Workflow Name, Step Name, Due Date, Created By, Primary's Name, Account number, and Case number. |
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| Workflow Queue Summary |
Provides a listing of all workflow queues and the number of active tasks in each queue.
This web part displays the Workflow Queue Name and Number of workflows. |